If the provider's contractual partner acts as a consumer, he or she has a right of withdrawal, unless it is a contract for the purchase of goods that can spoil quickly or whose expiration date If the Provider's contractual partner acts as a consumer, he or she has a right of withdrawal, unless it is a contract for the purchase of goods that can spoil quickly or whose expiration date would be quickly exceeded, or contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The consumer has the right to withdraw from a concluded contract within fourteen days without giving any reason.
The withdrawal period shall be fourteen days from the day on which the consumer or a third party other than the carrier designated by him takes possession of the goods.
Any revocation should be addressed to: Lucky Chef GmbH, Wolfratshauser Str. 40, 82049 Pullach im Isartal, telephone number: 089/2500379-10, email: support@LuckyChef.com.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the withdrawal period has expired.
Consequences of Withdrawal
If the contract is effectively revoked by exercising the right of withdrawal, the Provider must refund to the consumer all payments that the Provider has received from the consumer, including delivery costs (with the exception of additional costs resulting from the fact that the consumer has chosen a different type of delivery than the cheapest standard delivery offered by the Provider), promptly and at the latest within fourteen days from the day on which the Provider received notification of the consumer’s exercise of its right of withdrawal from this contract. For this refund, the Provider will use the same means of payment that the consumer used for the original transaction, unless something else was expressly agreed with the consumer; under no circumstances will you be charged a fee to the consumer for this refund.
The Provider may refuse repayment until he has received the goods back or until the consumer has provided evidence that he has returned the goods, whichever is earlier.
The consumer must return or hand over the goods to the provider promptly and in any event no later than fourteen days from the date on which the provider was informed of the withdrawal from this contract. This deadline is met if the consumer sends the goods before the expiry of the fourteen-day period. The consumer bears the direct cost of returning the goods.
The consumer is only liable for any loss of value of the goods if this loss of value is due to handling by the consumer which is not necessary to check the quality, properties and functioning of the goods.
Besides the online form, available under https://www.luckychef.com/en/contact-help/returns-and-reclamations/, the following form can be used for withdrawal:
To
Lucky Chef GmbH, c/o Portica GmbH Marketing Support
Von-Galen-Str. 35
47906 Kempen
e- mail: support@LuckyChef.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
- ordered on (*) / received on (*):
- Name of the consumer (*):
- Address of the consumer (*):
- Signature of the consumer (*) (only for notification on paper):
- Date:
(*) Delete as appropriate
