Frequently Asked Questions

We currently take around 2-4 days to process your order. We strive to deliver as quickly as possible. Depending on the number of orders to be processed, the delivery time may be slightly longer. Once we hand over your delivery to our shipping service provider, you will receive a confirmation email with a link to track the shipment. You can also view the current status of your order under “Orders” in “Your Account” if you are registered.

We offer various shipping methods to ensure that you receive your order quickly and reliably. You can find all the details about our shipping and delivery options on the following page: Payment & Shipping.

Once we have received your order, it cannot be changed or canceled. If you wish to return items, please send them back to us within 14 days of receipt for a refund. Use our contact form for returns and reclamations to reach out, and our customer service team will provide you with the necessary information.

If your delivery address is incorrect or you would like to change it, you can do this in the DHL portal when delivering via DHL. In the event of undeliverable packages, the order will be returned to us and the purchase amount will be refunded.

If damage occurs during transit, containers such as cans or bottles may become dented. As long as no further damage is visible, such as an opening or overpressure, the contents can continue to be used safely. For defective items, please fill out our contact form for returns and reclamations, and our customer service team will get back to you as soon as possible.

We offer you various secure and convenient payment methods so that you can pay for your order as you wish. You can find an overview of all available payment methods and their advantages here: Payment & Shipping.

Yes, in general you can purchase our products with a one time payment or opt for a payment in installments via PayPal or Klarna.

If you receive a reminder for an order/subscription that has already been paid, please contact our customer service team via our contact form. We will sort this out as quickly as possible.

If you do not wish to keep any items from your order, simply return them to us within 14 days of receipt, and we will refund the purchase price. Contact us using our contact form for returns and reclamations, and our customer service team will get back to you with the necessary information.

You can find our subscription in the shop. Please note that you need a LuckyChef account to subscribe.

With LuckyChef+, you benefit from numerous advantages for your dog's healthy and personalized diet:

• Animal Profile with BCS: Create a detailed profile of your dog to better understand their nutritional requirements.
• Access to Recipe World: Get access to over 200 healthy recipes tailored to your dog's needs.
• Customization: Recipes are tailored based on your dog's profile.
• Health-Promoting Nutrition: Support your dog's health with balanced and nutritious meals. 
• Easy Access: Access recipes from any device, at any time. Our recipe database is continually refreshed and expanded with new options.

The prices for the LuckyChef+ Recipe World start at €4.95 per month and vary depending on the duration and payment interval. You can find more information about the available options and prices on our website: LuckyChef+ Recipe World.

You can choose between a 6-month or 12-month subscription. The cancellation period is one month. After the minimum term expires, the subscription will be automatically extended by one month.

Under “My Account,” you’ll find “My Subscriptions.” Here, you can view an overview of your subscriptions, manage and cancel them.

The following payment methods are available for the subscription: PayPal, SEPA direct debit, and credit card.

• Overview: A summary of your data with the option to subscribe to or unsubscribe from our newsletter.
• Personal Profile: Here you can update your name.
  
• Addresses: Here you can manage your billing and shipping addresses.
  
• Payment Methods: Here you can set or update your default payment method.
  
• Orders: Here you can view your open and completed orders.
  
• My subscriptions: Here you will find an overview of your subscriptions.
  

You can register with LuckyChef either before or during your order. Enter your email address and a password to register. Please note that you'll need your email address later to log in to your profile, receive order confirmations and receive shipping updates. To log in or register, use your email address and password.

We regularly remind you to update your dog's data to ensure that you are feeding your four-legged friend the optimal diet. To receive these notifications, you must enable them in your browser.

This is how it works:

Google Chrome

1. Go to your browser settings.

2. Click on “Privacy and Security.”

3. Click “Site Settings.”

4. Click “Notifications.”

5. Allow notifications for www.luckychef.com.

You can find all information and details about the data we store in our data protection declaration. If you wish to delete your data and customer account, please contact our customer service team using our contact form. We will process your request as quickly as possible.

Homemade dog food offers many benefits that can enhance both your dog's health and your bond. You have complete control over the ingredients, ensuring your dog receives high-quality, fresh food without unwanted additives. You can also customize the food to address your dog's specific needs, such as allergies, digestive issues or other health requirements.

All the information we ask for in the dog profile, i.e. the BCS, breed, age, weight and activity level, is processed to calculate his daily requirement of all the important nutrients. Using this and the exclusion criteria, we then generate needs-based recipes that are perfectly tailored to your dog.

We also use the dog profile to calculate the right portion sizes and supplements for your dog, which turn the food into a complete meal for your dog.

The optimal food for your dog depends on various factors, including age, size, health and preferences. It is important that the diet provides all the necessary nutrients, regardless of the feeding type you choose. High-quality ingredients, appropriate nutritional supplements and regular checks by a veterinarian or nutritionist will help you make the best choice.

When you cook for your dog, you control the food they receive. This allows you to tailor meals specifically to your dog’s needs, preferences and allergies. Fresh, high-quality ingredients ensure a balanced diet and avoiding artificial preservatives and additives helps reduce the risk of health problems.

The cost of home-cooked dog food varies depending on the size of the dog and the ingredients you select. Your shopping habits, buying in larger quantities and using leftovers from your own kitchen can all influence the costs. Home-cooked food provides a healthy and cost-effective option, allowing you to control the quality and source of the ingredients while addressing your dog’s specific nutritional needs.

To find the right recipe, consider your dog's breed, age, weight and any allergies or health conditions. The Body Condition Score (BCS) helps determine the appropriate weight and adjust the diet accordingly. Choose high-quality ingredients and use expert-reviewed recipes to ensure all necessary nutrients are included.

Our recipes are tailored to meet your pet's specific needs and are provided digitally. By entering your dog’s details, we generate an individual daily nutrient and calorie requirement. This personalized adjustment isn't possible with a conventional cookbook since every pet has different daily needs. This ensures your dog gets exactly what they need.

Symptoms such as itching, ear infections, skin changes and digestive issues can indicate a food allergy. An elimination diet can help test the tolerance of specific food groups. If you suspect a food allergy, it is crucial to closely monitor your dog's diet and consult a veterinarian.

The Body Condition Score (BCS) is a crucial indicator of your dog's health and fitness. It measures body fat percentage and helps determine optimal body condition, regardless of breed or weight. The condition is rated on a scale from 1 to 9, with 4 to 5 being ideal. This assessment can be easily performed at home and helps identify weight issues early.

• Proteins: Essential for muscles, organs, skin, hair and nails; important for energy and amino acids.
• Carbohydrates: Provide energy, support intestinal health and stabilize blood sugar levels.
  
• Fats: A highly concentrated source of energy, essential for cell membranes, vitamin absorption and maintaining healthy skin and coat.
  
• Minerals: Essential for metabolism, cellular functions and water balance, including key minerals like calcium, phosphorus, and potassium.
  
• Trace Elements: Important for hormone balance and oxygen exchange, including vital elements like iron, zinc and copper.
  
• Vitamins: Essential for metabolism, immune function and maintaining healthy skin, coat and teeth.
  

Cook for two dogs by selecting recipes that match both their size, age and activity level. Adjust the ingredient quantities accordingly and test the menus for compatibility. Regularly monitor their behavior, digestion and weight. If there are significant differences in their dietary needs, it might be best to prepare separate recipes for each dog.

Homemade dog food is considered complete if it fully meets all of your dog's essential nutrient requirements. These include proteins, fats, energy, minerals, trace elements and vitamins.

Homemade food offers maximum freshness by directly processing the ingredients. It is individually tailored to your dog and free from additives commonly found in many commercial products. You have full control over the ingredients, ensuring your dog gets only the best.

The LuckyChef CookA is more than just a kitchen assistant—it offers numerous functions to prepare your pet's food gently and nutrient-richly. It has heating, steaming, cooking, blending, stirring, and chopping functions, as well as an integrated scale for precise measurements. It also comes with a steamer, steaming basket, spatula, and stirring attachment.

With a maximum temperature of 140°C and 20 power levels, the CookA adapts flexibly to the needs of every preparation. You can also choose from various quick modes, including programs for bone broth, rice, quinoa, or even a pre-rinse function for especially easy cooking.

The LuckyChef CookA is the first kitchen device specifically designed to prepare fresh, healthy, and balanced food for your dog. Unlike conventional devices such as Thermomix, Bosch CookIt, or Monsieur Cuisine, the CookA offers veterinarian-developed recipes tailored to your dog’s individual needs and intolerances.

With your subscription, you can load over 100 recipes onto the CookA at the touch of a button and follow step-by-step instructions for each. This ensures your dog receives all the essential nutrients for a balanced diet. Plus, the shopping list function makes gathering ingredients quick and easy!

Yes, when you order the LuckyChef CookA, you automatically receive a 30-day return policy. This means you can test the device at your leisure, risk-free, before deciding to keep it. If it doesn’t meet your expectations, you can easily return it within this period. Please use the original packaging for a return shipment and make sure that the contents of the return are complete.

Yes, you can return the LuckyChef CookA within 30 days if you're not satisfied. This allows you to test the device at your leisure and decide risk-free. Please use the original packaging for a return shipment and make sure that the contents of the return are complete.

Ja, alle Teile des LuckyChef CookA, mit Ausnahme der elektronischen Basis, sind für die Reinigung in der Spülmaschine geeignet. So bleibt die Reinigung nach dem Kochen schnell und unkompliziert!

Yes, new recipes are continuously added to the LuckyChef CookA, ensuring you always have a diverse selection and can surprise your dog with fresh, healthy meals.

Currently, it is not possible to cook for multiple dogs simultaneously with the LuckyChef CookA. The recipes and portions are individually tailored to one dog to ensure the correct nutrient intake. However, you can cook for each of your dogs in succession using different pet profiles. Theoretically, it would be possible to cook for two dogs at the same time if both dogs are identical in breed, age, health status, gender, and weight—though this is unlikely in most cases.

Yes, the LuckyChef CookA can be used in any country, provided the appropriate power adapter and power supply are available.

Click on "Settings" in the menu, scroll down, and select "Check for updates". If an update is available, you can install it directly to keep your CookA up to date.

The pot of the LuckyChef CookA has a capacity of 2.5 liters, which is ideal for preparing meals for your dog.

The LuckyChef CookA offers flexible temperature control with settings ranging from 37°C to 140°C. This allows you to gently steam or sauté food—perfect for creating the ideal conditions for every preparation. The CookA adapts to the needs of both your dish and your dog.

Yes, you can use the steamer attachment or steaming basket to steam vegetables, meat, or other foods. Just make sure to fill the pot with enough water before steaming to ensure the process works efficiently.

In manual mode, you can also prepare meals for yourself with the LuckyChef CookA. The CookA offers many features such as heating, steaming, cooking, blending, stirring, chopping, and weighing, making it a versatile kitchen assistant. It comes with a steamer, steaming basket, spatula, and stirring attachment. The recipes are designed for your dog’s nutrition in human-grade quality—so you can even try them yourself before adding the supplements for your pet!

Yes, you can easily switch between all pet profiles you have saved in your profile on the LuckyChef CookA. This allows you to cook optimally tailored recipes for each of your dogs at any time.

Go to the menu of your LuckyChef CookA, select "Settings", then "Wi-Fi". Choose your network and enter the password. Press "Connect" to establish the connection, and your CookA will be online!

Our philosophy is based on practical experience. You can find the veterinarians who helped develop the LuckyChef CookA via this link, including their names and biographies. Hanna, Tessa, and Tatjana are experts in animal nutrition and have specialized in optimal formulations for dog food. More information about the nutrition experts we work with can be found in our articles. They come from clinical practice and now work for LuckyChef.

The price of the LuckyChef CookA reflects the extensive development work that went into the device. From collaboration with veterinarians to developing specialized features and using high-quality materials, all of this ensures that the CookA is a unique, durable product tailored to your dog’s needs. Quality and innovation have their value, ensuring that you and your dog receive the best.

The LuckyChef CookA is a new, innovative device that has only recently been launched. We are constantly working to share more information and content online as we continue to promote our product. Stay tuned—there will be more reviews and details soon!

All error codes, possible causes, and solutions can be found in the user manual that came with the LuckyChef CookA. If you don’t have the manual handy, you can also access it online via the following link: Info page LuckyChef CookA

To save energy, the LuckyChef CookA automatically shuts off after 30 minutes of inactivity. For safety and energy-saving reasons, this feature cannot be fully disabled.

The Quick Modes are preset programs for various cooking processes. You can use them by selecting the desired Quick Mode from the CookA menu, such as “Cook Rice,” “Steam Vegetables,” or “Make Whipped Cream.” Simply follow the instructions on the display, add the corresponding ingredients to the pot or steamer, and the CookA will automatically handle the rest.

The LuckyChef CookA is ideal for anyone who wants to pamper their dog with healthy, home-cooked food in a time-saving way. It’s perfect for dog owners who value fresh, customized nutrition and seek easy, step-by-step assistance in their daily routine.

Yes, with the LuckyChef CookA, you can easily prepare a wide variety of snacks and dog treats. Let your creativity run wild and treat your dog to healthy, homemade goodies!

In the menu of your LuckyChef CookA, click on "Settings" and scroll down to "System Information." Here you will find all the important information, such as the serial number, software version, hardware version, and the driver version of the scale.

LuckyChef Supplements contain a comprehensive range of vitamins and minerals tailored to the specific needs of adult dogs and puppies. These include essential vitamins such as A, D, E, and B complex, as well as minerals including calcium, phosphorus, zinc, copper, iodine, and magnesium. All LuckyChef supplements are fully transparent and provide detailed information about the added nutrients and their forms, which are identified by their approval numbers. Only compounds approved for dogs are processed and used.

The composition of vitamins and minerals is tailored to meet the daily requirements of adult dogs and puppies in accordance with the guidelines set forth by the National Research Council (NRC). Detailed information is available on the label and online in the product description. All LuckyChef supplements are specifically formulated to complement the LuckyChef recipes for home-cooked diets. Depending on the recipe, nutritional goals, and ingredients, the recommended daily dosage of supplements may vary.

All recommendations are calculated according to NRC specifications to ensure a balanced and safe addition to home-cooked diets for both adult dogs and puppies.

LuckyChef Supplements are free from unnecessary additives, including preservatives, colorings, and flavors, to ensure optimal digestibility.

The dosage is calculated individually based on the weight, age, and activity level of the dog or puppy to meet their specific nutrient needs. Precise dosage instructions are provided on the product label and in prescriptions prepared by veterinarians.

Yes, there is a recommended daily dosage that should not be exceeded to avoid the risk of overdose. This information is clearly stated on the label and is based on veterinary recommendations. The supplements are intended to be used in conjunction with LuckyChef recipes, as the LuckyChef supplements are specifically tailored and balanced to complement these recipes.

The LuckyChef supplements should always be added to the food shortly before feeding to preserve the freshness of their ingredients. To do this, allow the meal to cool to room temperature after cooking. Just before feeding, the LuckyChef supplement should be added fresh and mixed in thoroughly. The same applies to frozen portions; the LuckyChef supplement should only be freshly mixed into the portion after thawing and shortly before feeding. For particularly selective dogs, the recommended daily dosage can be divided and mixed into two meals (e.g., morning and evening).

The aim of the LuckyChef supplements is to meet the dog's daily requirements for all essential vitamins, minerals, and trace elements. For this purpose, the LuckyChef supplements should be used and administered daily according to the recipe to ensure that the needs for all nutrients are met.

For this reason, the use of LuckyChef supplements should be long-term in order to continuously meet the nutrient requirements. Breaks or cycles are usually not necessary unless recommended by a veterinarian.

The LuckyChef supplements are designed to ideally complement the nutritional content of the various LuckyChef recipes. The formulation of the supplements and their individual dosages, as prescribed, have been balanced and verified by veterinarians.

Yes, the LuckyChef supplements are versatile and can be adapted to various diets, including BARF and vegetarian/vegan diets, for which there are corresponding LuckyChef recipes.

Since the LuckyChef supplements do not contain any unnecessary additives, they should not significantly influence the taste or consistency of the food. Dogs and puppies generally accept them well when they are dosed correctly and mixed in thoroughly.

LuckyChef supplements are formulated to meet the nutritional needs of healthy dogs and puppies. For dogs with specific health needs or medical conditions, it is essential to consult a veterinarian and select the appropriate formula.

LuckyChef supplements are safe to use, and there are no known serious side effects when used according to the instructions. However, if other dietary supplements or medications are administered concurrently, it is essential to consult a veterinarian.

If a dog or puppy reacts negatively to the LuckyChef supplement, the supplement should be discontinued immediately, and a veterinarian should be contacted to determine the possible causes.

Yes, the packaging is eco-friendly and recyclable, designed to minimize environmental impact.

Artificial vitamins and minerals are not harmful to dogs; on the contrary, they are essential for their health. LuckyChef supplements are carefully formulated to ensure they provide the exact amount of vitamins, minerals, and micronutrients that a dog needs daily.

When preparing home-cooked meals for your dog, it can be challenging to ensure that all necessary nutrients are provided in sufficient quantities. Even with a balanced diet and varied recipes, certain vitamins and minerals may be lacking or present in inadequate amounts. This can lead to nutrient deficiencies, which may result in chronic health issues.

This is where LuckyChef supplements come into play: they complement home-cooked recipes and ensure that your dog receives all essential nutrients in the correct amounts and proportions needed for a healthy life. 

By using LuckyChef supplements, you help avoid the risk of nutritional deficiencies or imbalances that could lead to health issues. Vitamins and minerals play crucial roles in various bodily functions, including immune support, metabolism, bone and muscle health, and skin and coat care.

Overall, the artificial vitamins and minerals in high-quality LuckyChef supplements are not only safe but also essential to ensure that your dog receives all the nutrients needed for a long, healthy, and active life.